Refund Policy

Please contact us via our Contact Us page, our email at contact@thesosskincare.com or via Instagram @thesosskincare to discuss any problems. We do not process refunds if items were opened. If your package is lost in route via mail, please do not request a chargeback or a refund. Instead, let's work together to find out where your package is located. Our customer service is daily from 9am - 7pm eastern standard time. Talk to us via our Facebook business page and website chat.